FAQ

How much is shipping?

Standard shipping is $9.95 worldwide per item with the exception of promotions that offer FREE SHIPPING. Because all of our products are shipped directly from our suppliers all items are shipped out separately unless you buy two or more of the same product.

How long does delivery take?

All orders ship within 2-5 business days and all orders are delivered within 5 to 20 business days depending on your geographical location. Due to the high demand on some of our most popular products, please allow up to 2-4 weeks for delivery. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@facebond.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it.

We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value at Hobbies Unleashed. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Why don’t you charge taxes?

We serve customers all around the world and every country has it different rules and regulations regarding taxes and duties. Upon receiving the product you may be asked to pay these additional fees depending on the country, state, or province in which you reside. It is the buyers responsibility to be aware of these local regulations and to pay any additional fees that may be imposed by his country.

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